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Gaplets
Product

Appointment Waitlist — All the building blocks

From detection to auto‑booking — simple, fast, and reliable.

Automation

  • Real-time cancellation detection via provider webhooks.
  • Automatic replacement: first to accept gets the slot; originals stay intact.
  • Optional grace window and retry waves if no one accepts.

Notifications

  • SMS and/or Email sent simultaneously to eligible clients.
  • Waves stop immediately when a client books the opening.
  • Smart throttling to avoid spam and preserve deliverability.

Eligibility rules

  • Same service type only (toggleable) or broader audiences.
  • Inactive clients (hasn’t booked in X days) or no upcoming bookings.
  • Clients with a future booking who want to move up.
  • Filters by provider, time window, location/day, and caps per wave.

Metrics & logs

  • Recovered revenue vs. lost gaps.
  • Response rate and average time to fill.
  • OpenSlot and ReplacementLog for reconciliation and audits.

Privacy & security

  • OAuth scopes kept to least privilege.
  • Data encrypted in transit and at rest.
  • Clear data retention and access logs.

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